Exchanges and Returns
We’re committed to making returns and exchanges simple, seamless, and sustainable. Our partnership with Loop Returns reduces waste and minimizes emissions — so you can send things back with more ease, and less impact on the planet.
STEP ONE
Select the items to return (or exchange for domestic returns).
STEP TWO
Get a return confirmation.
STEP THREE
Visit a Return Bar for an instant refund on most orders, or ship it back to us.
FAQs
1. What is your return policy?
We accept returns or exchanges on non-custom-embroidered merchandise within 30 days of purchase. Items must be in new, unworn condition with original tags attached.
2. Are custom-embroidered items eligible for return or exchange?
No, custom-embroidered items are final sale and cannot be returned or exchanged.
3. Can I return or exchange items purchased from other retailers?
We only accept returns or exchanges for items purchased directly from fairwayandgreene.com. Items bought from third-party vendors or other retailers are not eligible.
4. How do I initiate a return or exchange?
Visit our Returns Center to obtain a return shipping label. Please allow up to two weeks for processing returns or exchanges.
5. Do you offer free shipping?
Yes, we offer complimentary shipping on orders over $150. For orders under $150, standard shipping fees apply.
6. How long does it take to process a return or exchange?
Please allow up to two weeks for processing returns or exchanges once we receive the item.
7. What if my item is defective or not as described?
If a product is not as described, your sole remedy is to return the item for a refund of the purchase price plus tax and related delivery charges.
8. Can I exchange an item for a different size or color?
Yes, exchanges for a different size or color are accepted within the 30-day return window, provided the item is in new, unworn condition.
