Customer Service
(8:00am - 5:00pm CST)

Country Clubs, Specialty Stores, Resorts Please Call 1-800-926-8010
Retail Consumers Please Call 1-855-924-2228


Shipping & Delivery

All online orders are shipped within 3 business days.

UPS Ground service delivers packages Monday through Friday to residential and business addresses from
8 A.M. to end of Business Day.

Expedited shipment options are offered through Fedex, packages are delivered Monday through Friday to residential and business addresses from 8 A.M. to end of Business Day.

Shipping Rates

Published shipping rates for the carrier selected apply.

*All international orders will be subject to duty/tax/brokerage fees*

 

Privacy & Security

FairwayandGreene.com collects customer information in an effort to improve our customer's shopping experience and to communicate about our products, services and promotions. We collect your name, e-mail and postal address during checkout or account registration. 

FairwayandGreene.com may use this information to process your order and notify you of processing status. 

You can update your personal information in the “My Account” section or by calling Customer Service at 1-855-924-2228.

We do not save or store credit card numbers.

We do not share credit card information with third parties except for the purpose of processing payment for products or services you've ordered and as required by law.

Secure Sockets Layer (SSL) technology protects your online transactions  by encrypting the sensitive information during online transactions.  A Certificate Authority authenticates the identity of the certificate owner before it is issued. 

 

Returns & Replacements

Non-embroidered merchandise can be returned or exchanged.

Embroidered/Decorated merchandise cannot be returned.

Exchanges for different styles, colors or sizes will not be accepted on embroidered merchandise.

All returns are subject to inspection.

To help expedite return processing please contact Customer Service at 1-855-924-2228 to request a Return Authorization number for defective units, or non-embroidered merchandise. A valid invoice number or order number must be provided.

All returns will be credited to the original form of payment.  

Your credit card account will be credited upon processing of the returned item(s), 

and the credit should appear on your next credit card statement.

You will receive an e-mail notification upon completion of return processing.

A valid e-mail address must be provided to Customer Service when requesting a return authorization.

We will process authorized returns within three business days of receipt.

 

Payment

We accept American Express, Visa, MasterCard, and Discover.